FAQs

How does the free 14-day trial work?

Upon signing up for your preferred plan (Basic or Premium), you’ll get full access to EPIC during your free 14-day trial. There are no restrictions, and you have no obligation to continue beyond your free trial period. After exploring EPIC’s capabilities during your trial period, simply decide whether you want to continue as an EPIC subscriber:

  • If you do not want to continue beyond your free trial period you must contact your dedicated EPIC account manager prior to the end of your trial.
  • If you do want to continue beyond your free trial there is no action required. Rather continue to use EPIC and your monthly billing cycle will commence at the conclusion of your trial period. Your credit card will be billed thereafter per your monthly billing cycle. You can access your billing receipts via the My Subscription tab in EPIC.

What payment methods do you accept?

You can sign up for an EPIC monthly subscription plan using your preferred credit card. If you prefer to pay by check, purchase order, or ACH, contact us to learn more about our annual prepaid subscription plan options that meet your business needs.

What happens if I exceed my monthly plan's maximum number of project uses?

If you need to exceed your selected plan’s maximum number of projects, over your monthly billing cycle, you will be billed an incremental fee per unit, as follows:

  • The $159 per user, per month plan provides for up to 5 project uses during your monthly billing cycle. For project uses in excess of 5 you will be billed an incremental fee equal to $30 per project use. For example, assuming you need 7 project uses during a monthly billing cycle, your total monthly bill will amount to:
    • $159 fixed fee for up to 5 projects
    • $60 incremental fee for projects 6 and 7 ($30 each)
    • $219 total for 7 project uses ($159 fixed fee plus an incremental fee for 2 project uses)
  • The $259 per user, per month plan provides for up to 10 project uses during your monthly billing cycle. For project uses in excess of 10 you will be charged an incremental fee equal to $25 per project use. For example, assuming you need 12 project uses during a monthly billing cycle, your total monthly bill will amount to:
    • $259 fixed fee for up to 10 projects
    • $50 incremental fee for projects 11 and 12 ($25 each)
    • $309 total for 12 project uses ($259 fixed fee plus an incremental fee for 2 project uses)

Do you offer volume discounts?

Yes, we offer volume discounts with our annual prepaid subscription plans. Such plans start at minimum volume of 60 project licenses per year and are billed as a single prepayment once per year at a 15% discount to monthly billing rates. Users have up to 12 months to use the prepaid project licenses.

Can I change plans or cancel at any time?

You can change plans or cancel your subscription at any time by contacting your dedicated account manager. Changes will take effect at the end of your current monthly billing cycle.

Do I need to sign a yearly contract?

There is no yearly commitment with our monthly subscription plans. You have the option to prepay an annual subscription plan at a 15% discount to monthly billing rates.

What level of support can I expect?

You will be assigned a dedicated account manager. Such account manager is an EPIC product expert and is available to provide phone and email support, as well as one-on-one EPIC training sessions.

Who uses EPIC?

EPIC is used by a broad range of commercial property energy efficiency professionals. From regional HVAC contracting firms servicing small to mid-size property owners to national firms serving large property portfolios. Moreover, EPIC is used by energy auditors, project developers, ESCO’s, energy efficiency program managers, property condition assessment consultants, and lenders conducting due diligence.

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